FAQ

Below are answers to the questions customers ask most often. For additional assistance, email support@estraveno.com.

How long does shipping take?

Orders are processed within 2–5 business days. Estimated delivery to the United States and United Kingdom is 7–14 business days after dispatch. Other regions may take 10–20 business days. Carrier or customs delays can occasionally extend these estimates.

How much is shipping?

United States and United Kingdom: free shipping on orders of $50 or more; orders under $50 are charged a flat $8.00. Europe: free shipping on orders of $70 or more; orders from $50–$70 are $6.90 and orders under $50 are $9.90. EU duties are included.

Where are orders shipped from?

Orders may ship from regional or international fulfillment centers depending on product availability.

Will I receive tracking information?

Yes. A shipping confirmation email is sent after dispatch. Tracking updates may take 1–3 business days to appear.

Why did my order arrive in multiple packages?

Items may be shipped separately when they are fulfilled from different locations. Each shipment will have its own tracking information.

Can I cancel or return my order?

Orders may be cancelled before shipment. We offer a 30-day voluntary return policy beginning on the date you receive the item. Please email support@estraveno.com with your order number and reason for return before sending anything back.

What if an item arrives damaged, defective, or incorrect?

Contact us within 3 days of delivery and include your order number, clear photos, and a short video showing the item and packaging. This reporting period helps us investigate promptly and does not affect your statutory rights.

How does sizing work?

Please check the size chart shown on the relevant product page. If you need help choosing a size, email support@estraveno.com with the product name, your height, weight, and usual size.

Will I pay customs fees?

For EU and UK customers, applicable VAT is included at checkout where required. For other international destinations, import duties, taxes, or customs fees may be the customer’s responsibility.

What payment methods do you accept?

Available payment methods are displayed at checkout and may include major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Still need help?

Email support@estraveno.com. Our customer support team normally replies within 1–3 business days.